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What do I do if my house is flooded?


Timing and skill are essential when it comes to cleaning up flood damage. Water in your home can occur for many different reasons, whether it is a natural disaster, bursting pipes, appliance malfunction, or firefighting efforts. There are a few things home owners can do to get the drying process started, but it is important to call in a professional to make sure the job is done correctly and thoroughly so no secondary damage occurs.

Act Immediately

Flood cleanup needs to start as soon as possible after the flood. This will minimize damage from the water and keep your cleanup costs down. ServiceMaster Restore® has the equipment needed to quickly remove the water. Our professionals are also trained to see different types of water damage and where the home is damaged. Start by calling a professional and taking pictures of the damage for your insurance company.

Step One

The first step in taking care of flood damage is removing the water and all objects in the area where the water damage occurred. It is important to make sure that the right equipment is brought in and used to remove all the water and get in the areas that are harder to reach. Water needs to be removed from the carpets, the padding, and the upholstery in order to prevent mold from growing.

It is often necessary to lift the carpet up to make sure the floor underneath has been completely dried. Carpet and padding may need to be removed completely if the damage is extensive. Replacing carpet can be a much better option in the long run than trying to reuse a carpet that’s not really salvageable.

Step Two

Once most of the water is gone, the drying process starts. Dehumidifiers help to draw out the moisture, and blowers move the air around to dry the area.

This process will work to bring the humidity levels in the home back down to normal. ServiceMaster Restore® professionals have special equipment to find hidden water and eliminate pockets of water and moisture that can cause higher humidity levelsb and ultimately, mold growth.

Step Three

Once the area is dry, ServiceMaster Restore® professionals clean and sanitize all the contents of the home. We make sure that everything is completely dry and clean so mold doesn't form and no microbial growth can cause health issues later on. Cleaning and sanitizing as part of flood restoration will also help to keep odors to a minimum.

Step Four

The last step in flood damage restoration is the actual restoration. Once wet drywall and carpets are removed and replaced, furniture from storage or other parts of the house can be returned. To complete the process, ServiceMaster Restore® cleaning professionals can do a final inspection to make sure the entire area is dry and free from any moisture and mold.

If Not Done Correctly

The correct water removal and drying process, as part of the flood cleanup, helps to minimize overall damage. If left standing, water causes hardwood floors, loosens vinyl and causes carpets to mold. If the water evaporates on its own, it may absorb into the ceiling tiles and other items, causing secondary damage and increasing cleanup costs in the long run. It’s always best to hire a professional to clean up the flood damage the right way.

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